Summary: AEOBot collects only the data we need to run the service. We do not sell your personal data to anyone. We use trusted third-party service providers for infrastructure, billing, and AI capabilities — all subject to their own privacy policies. You can delete your account and data at any time by contacting us.
1. Who We Are
AEOBot (“AEOBot”, “we”, “our”, “us”) is a global software-as-a-service platform. Our platform helps brands track and improve their visibility in AI search engines and generate AEO-optimised content.
If you have any questions about this Privacy Policy or our data practices, please visit our support page.
2. Information We Collect
2.1 Account Information
When you sign up, we collect:
- Email address (required)
- Full name (optional, if provided via Google OAuth or manually)
- Profile picture URL (if provided by Google OAuth)
2.2 Brand & Usage Data
To power the core features of AEOBot, we collect and store:
- Brand profiles: brand name, website URL, description, industry, competitors
- Content you create: articles, keywords, campaign data, generated content
- AI visibility scan results: scores, signals, and platform breakdown data
- Connected website information: URLs, CMS credentials (encrypted)
- Usage counters: articles generated this month, features used
2.3 Payment Information
We use a third-party payment processor to handle all billing. We do not store credit card numbers or sensitive payment details on our servers. Our payment processor handles payment information on our behalf subject to PCI-DSS standards. We retain only subscription status, plan type, and billing history records.
2.4 Automatically Collected Data
When you use AEOBot, we automatically collect:
- IP address and approximate geographic location
- Browser type and version
- Pages visited and features used within the app (usage analytics)
- Error logs and crash reports (for debugging purposes)
- Session timestamps
2.5 Cookies & Local Storage
We use:
- Session cookies: for authentication (managed by our auth system)
- Local storage: to store UI preferences (theme, sidebar state) and temporary usage counters
- Analytics cookies: only with your consent, to understand how the product is used
We do not use advertising or tracking cookies for third-party ad networks.
3. How We Use Your Information
We use your data to:
- Provide, operate, and improve the AEOBot platform
- Create and manage your account
- Process payments and manage your subscription
- Send transactional emails (account confirmations, password resets, plan updates)
- Send product update and marketing emails (you can unsubscribe at any time)
- Generate AI content on your behalf using your brand profile and instructions
- Run AI visibility scans across AI platforms using your brand name and description
- Provide customer support
- Detect, investigate, and prevent fraudulent or abusive activity
- Comply with legal obligations
We do not use your content to train AI models. Your articles, brand data, and usage history are not shared with AI providers for training purposes.
4. How We Share Your Information
We do not sell your personal data. We share your data only with:
4.1 Service Providers (Sub-processors)
We work with trusted third-party service providers to operate the AEOBot platform. These providers assist with:
- Database & authentication: secure storage of your account and usage data
- Hosting & infrastructure: serving the application reliably and at scale
- Payment processing: handling subscription billing securely and in compliance with applicable standards
- AI capabilities: powering content generation and analysis features
- Third-party data services: supplementary data used within certain features
All sub-processors are bound by data processing agreements and are required to handle your data in accordance with applicable privacy laws.
4.2 Legal Requirements
We may disclose your information if required to do so by law, regulation, legal process, or governmental request — or to protect the rights, property, or safety of AEOBot, our users, or the public.
4.3 Business Transfers
If AEOBot is involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide you with the service. Specifically:
- Account data: retained until you delete your account
- Content (articles, keywords): retained until you delete them or your account
- AI scan results: retained for 24 months, then automatically deleted
- Billing records: retained for 7 years as required by financial regulations
- Server logs: retained for 90 days, then deleted
When you delete your account, we delete your personal data within 30 days, except where retention is required by law.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request that we correct inaccurate or incomplete data
- Deletion: Request that we delete your personal data (“right to be forgotten”)
- Portability: Request your data in a structured, machine-readable format
- Objection: Object to our processing of your data for marketing purposes
- Restriction: Request that we restrict processing of your data in certain circumstances
- Withdraw Consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, contact us via our support page with the subject “Data Rights Request”. We will respond within 30 days.
If you are in the EEA or UK, you also have the right to lodge a complaint with your local data protection authority.
7. Data Security
We protect your data using industry-standard security practices:
- All data in transit is encrypted using industry-standard TLS protocols
- All data at rest is encrypted using industry-standard encryption
- Authentication uses secure token-based sessions with encrypted cookie storage
- Admin access to the platform requires separate credentials with access logging
- We conduct regular reviews of our security practices
Despite our efforts, no security system is impenetrable. In the event of a data breach that affects your personal data, we will notify you as required by applicable law.
8. International Data Transfers
AEOBot is a globally operated platform. Your data may be processed and stored in data centers outside your country of residence, including in the United States and European Union. We ensure that all such transfers comply with applicable data protection laws through appropriate safeguards, including standard contractual clauses with sub-processors.
9. Children's Privacy
AEOBot is not directed at children under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16 without parental consent, we will delete that data promptly. If you believe we have inadvertently collected such data, please contact us via our support page.
10. Third-Party Links
Our platform may contain links to third-party websites, tools, or services (for example, blog articles linking to external resources). This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party services you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will:
- Update the “Last updated” date at the top of this page
- Send an email notification to registered users for significant changes
- Display a notice in the AEOBot dashboard
Your continued use of AEOBot after any changes constitutes your acceptance of the updated Privacy Policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: